Privacy

EDM Models Privacy Policy

We take the protection of your privacy very seriously.  This Privacy Notice relates to all our business activities, not just this website.

How do we collect information from you?

We obtain information from you when you contact us by post, email, telephone, via our website or in person.

How is your information used?

We hold and store the necessary information that you have provided in order to maintain our trading relationship, promote ongoing customer assistance and technical support, and to comply with any applicable laws or legislation.

We may use your information to contact you by post, email or telephone

What information do we store?

We store personal information which may include your name, postal addresses, telephone number, email addresses and website.

We do NOT store credit or debit card details. You can opt to save them on the secure servers of our payment service provider

How long do we keep your information?

The information will be held continually in order that we can maintain our trading relationship and provide a professional backup service for you.

How can you update your information?

If any of your information changes please email or write to us.

You have the right to ask for a copy of the information EDM Models holds about you.

Who has access to your information?

We do not sell or rent your information to third parties.

We do not share your information with third parties.

 

Links to other sites.

We use a number of third parties that are not owned or controlled by EDM Models to help us provide the services we offer. Please be aware EDM Models is not responsible for the privacy practices of such other sites.

Service: Payment Processing

Provider: Square Paymentsl

 

Service: Mailing list

Provider: MailChimp

 

Service: Email and Website hosting

Provider: DreamGenius Ltd

 

Your Choices

You can request us to remove your information from our records at any time. (Please be aware that if we remove your information, we will not be able to provide any repeat orders, contact you regarding any of our products/services supplied to you or provide future technical support)

If you have agreed to receive our newsletters you can request to opt-out or opt-in from our mailing list at any time.

 

Your Rights

You have the right to ask for a copy of the information EDM Models holds about you.

You have the right to ask us to delete personal information about you.

You can restrict how we use your personal information.

 

Changes to our Privacy Notice

We keep this Privacy Notice under regular review and will post any updates on our website www.ngtrains.com

Changes and clarifications will take effect immediately upon their posting on this website. Paper copies of this Privacy Notice are available on request.

This Privacy Notice was last updated on 01/04/2019

 

Contact Information

Postal address: EDM Models, 19 Briar Avenue, Acomb, York YO26 5BX

Email: [email protected]

Telephone: 01904 331973

Complaints

We seek to resolve any complaints about how we handle your personal information directly, but you have the right to lodge a complaint with the Information Commissioner’s Office at:

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone – 0303 123 1113

Website-https://ico.org.uk/concerns