{"id":361,"date":"2019-07-01T10:47:07","date_gmt":"2019-07-01T09:47:07","guid":{"rendered":"http:\/\/ngtrains-com.stackstaging.com\/shop\/?page_id=361"},"modified":"2019-07-01T10:51:31","modified_gmt":"2019-07-01T09:51:31","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/ngtrains.com\/shop\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<p><strong>RETURNS<\/strong><\/p>\n<p>Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can\u2019t offer you a refund or exchange.<\/p>\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n<p>Several types of goods are exempt from being returned.<\/p>\n<ul>\n<li>Customised Items<\/li>\n<li>Items made to order<\/li>\n<li>Clearance Sale Items<\/li>\n<li>Items marked as &#8220;sold as seen&#8221;<\/li>\n<\/ul>\n<p>Please contact us before returning an item. To complete your return, we require a receipt or proof of purchase.<\/p>\n<p><strong>Refunds <\/strong><br \/>\nOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<br \/>\nIf you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<p><strong>Late or missing refunds <\/strong><br \/>\nIf you haven\u2019t received a refund yet, first check your bank account again.<br \/>\nThen contact your credit card company, it may take some time before your refund is officially posted.<br \/>\nNext contact your bank. There is often some processing time before a refund is posted.<br \/>\nIf you\u2019ve done all of this and you still have not received your refund yet, please contact us at info@ngtrains.com.<\/p>\n<p><strong>Sale items <\/strong><br \/>\nOnly regular priced items may be refunded, unfortunately sale items cannot be refunded.<\/p>\n<p><strong>Exchanges <\/strong><br \/>\nWe only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ngtrains.com and send your item to: 19 Briar Avenue, Acomb, York, YO26 5BX, United Kingdom.<\/p>\n<p><strong>Shipping<\/strong><br \/>\nTo return your product, you should mail your product to: 19 Briar Avenue, Acomb, York, YOR, YO26 5BX, United Kingdom.<\/p>\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<p>Depending on where you live, the time it may take for your exchanged product to reach you, may vary.<\/p>\n<p>If you are shipping a high value item, you should consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>RETURNS Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can\u2019t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-361","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund Policy - NG Trains<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ngtrains.com\/shop\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy - NG Trains\" \/>\n<meta property=\"og:description\" content=\"RETURNS Our policy lasts 30 days. 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