{"id":2308,"date":"2020-03-11T14:52:04","date_gmt":"2020-03-11T14:52:04","guid":{"rendered":"http:\/\/ngtrains-com.stackstaging.com\/blog\/?p=2308"},"modified":"2020-10-31T12:23:46","modified_gmt":"2020-10-31T12:23:46","slug":"when-an-up-sell-backfires","status":"publish","type":"post","link":"https:\/\/ngtrains.com\/blog\/when-an-up-sell-backfires\/","title":{"rendered":"When an up sell backfires"},"content":{"rendered":"<p><span style=\"color: #ff0000;\"><strong>O<\/strong><\/span>ver one of my modelling benches I have an angle poise magnifier with built in lamp. It\u2019s a little unusual being a larger format than most with a larger lens and wider coverage lamp. It\u2019s a specialist crafters item and I think I bought it at a show. Can\u2019t be sure as its been there awhile.<\/p>\n<p><strong><span style=\"color: #ff0000;\">A<\/span><\/strong> short while ago it all went a bit dull on the bench as t<a href=\"http:\/\/ngtrains.com\/blog\/wp-content\/uploads\/2020\/03\/Leds-in-place.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-medium wp-image-2307\" src=\"http:\/\/ngtrains.com\/blog\/wp-content\/uploads\/2020\/03\/Leds-in-place-300x225.jpg\" alt=\"\" width=\"300\" height=\"225\" srcset=\"https:\/\/ngtrains.com\/blog\/wp-content\/uploads\/2020\/03\/Leds-in-place-300x225.jpg 300w, https:\/\/ngtrains.com\/blog\/wp-content\/uploads\/2020\/03\/Leds-in-place-768x576.jpg 768w, https:\/\/ngtrains.com\/blog\/wp-content\/uploads\/2020\/03\/Leds-in-place.jpg 800w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>he lamp failed. The light was a square format compact fluorescent and you could see the ends of the tube had the traditional burnt ends of a failed tube.<\/p>\n<p><strong><span style=\"color: #ff0000;\">A<\/span><\/strong>s it helpfully had the lamp type on the label and the shop I got it from web address was there too I thought I\u2019d show a bit of loyalty and whizzed off an e-mail to see if they had replacement tubes.<\/p>\n<p><strong><span style=\"color: #ff0000;\">T<\/span><\/strong>his is where is went a bit wonky.<\/p>\n<p><strong><span style=\"color: #ff0000;\">T<\/span><\/strong>he reply was \u201cwe\u2019ve got the tubes\u201d but then quickly skirted over that to sing the virtues of LED lit magnifiers and trying to sell me a completely new unit. Even went as far as offering a previous customer discount. \u00a0A second e-mail trying to get a new tube got more LED sell and no tube.<\/p>\n<p><strong><span style=\"color: #ff0000;\">I<\/span><\/strong> <img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-2305 alignright\" src=\"http:\/\/ngtrains.com\/blog\/wp-content\/uploads\/2020\/03\/Diffuse-300x237.jpg\" alt=\"\" width=\"300\" height=\"237\" srcset=\"https:\/\/ngtrains.com\/blog\/wp-content\/uploads\/2020\/03\/Diffuse-300x237.jpg 300w, https:\/\/ngtrains.com\/blog\/wp-content\/uploads\/2020\/03\/Diffuse-768x607.jpg 768w, https:\/\/ngtrains.com\/blog\/wp-content\/uploads\/2020\/03\/Diffuse.jpg 800w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>didn&#8217;t want a new lamp as its sort of built into my workbench, but it turns out he was right LED\u2019s work a treat!<\/p>\n<p><span style=\"color: #ff0000;\"><strong>A<\/strong><\/span>fter a bit of a rummage I found the remnants of an \u201cLED\u2019s on a roll\u201d set that I had bought to do my layout wiring.<\/p>\n<p><strong><span style=\"color: #ff0000;\">I<\/span><\/strong> stripped the lamp head down and then discovered a that the tube had clearly got a bit hot as it died. With the tube removed and the electronics for it stripped out I fitted four straight strips of LED tape in roughly where the tube had been. These were wired up in parallel on the marked connection points and wired back to the switch and a home made terminal. After a quick test the diffuser and head were reassembled.<\/p>\n<p><span style=\"color: #ff0000;\"><strong>T<\/strong><\/span>he mains flex up the arm was re-purposed and connected to the LED\u2019s at one end and the low voltage plug top power supply at the other.\u00a0 This was fun as the spring loading in the arms without the weight of the head to counterbalance is a but like wrestling an angry snake whilst threading the wires.<\/p>\n<p><strong><span style=\"color: #ff0000;\">B<\/span><\/strong>ack on the bench it was time for the moment of truth.<\/p>\n<div id=\"attachment_2306\" style=\"width: 347px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/ngtrains.com\/blog\/wp-content\/uploads\/2020\/03\/Dull.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-2306\" class=\"wp-image-2306\" src=\"http:\/\/ngtrains.com\/blog\/wp-content\/uploads\/2020\/03\/Dull-768x1024.jpg\" alt=\"\" width=\"337\" height=\"450\" srcset=\"https:\/\/ngtrains.com\/blog\/wp-content\/uploads\/2020\/03\/Dull-768x1024.jpg 768w, https:\/\/ngtrains.com\/blog\/wp-content\/uploads\/2020\/03\/Dull-225x300.jpg 225w, https:\/\/ngtrains.com\/blog\/wp-content\/uploads\/2020\/03\/Dull.jpg 800w\" sizes=\"auto, (max-width: 337px) 100vw, 337px\" \/><\/a><p id=\"caption-attachment-2306\" class=\"wp-caption-text\">LED&#8217;s off<\/p><\/div>\n<div id=\"attachment_2304\" style=\"width: 347px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/ngtrains.com\/blog\/wp-content\/uploads\/2020\/03\/Bright.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-2304\" class=\"wp-image-2304\" src=\"http:\/\/ngtrains.com\/blog\/wp-content\/uploads\/2020\/03\/Bright-225x300.jpg\" alt=\"\" width=\"337\" height=\"450\" srcset=\"https:\/\/ngtrains.com\/blog\/wp-content\/uploads\/2020\/03\/Bright-225x300.jpg 225w, https:\/\/ngtrains.com\/blog\/wp-content\/uploads\/2020\/03\/Bright-768x1024.jpg 768w, https:\/\/ngtrains.com\/blog\/wp-content\/uploads\/2020\/03\/Bright.jpg 800w\" sizes=\"auto, (max-width: 337px) 100vw, 337px\" \/><\/a><p id=\"caption-attachment-2304\" class=\"wp-caption-text\">LED&#8217;s on<\/p><\/div>\n<p><strong><span style=\"color: #ff0000;\">T<\/span><\/strong>urns out he was right LED\u2019s are better and this cost nowt as it used bits I already had.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_2308\" class=\"pvc_stats all  \" data-element-id=\"2308\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 400H48V80c0-8.84-7.16-16-16-16H16C7.16 64 0 71.16 0 80v336c0 17.67 14.33 32 32 32h464c8.84 0 16-7.16 16-16v-16c0-8.84-7.16-16-16-16zm-387.2-48h22.4c6.4 0 12.8-6.4 12.8-12.8v-70.4c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v70.4c0 6.4 6.4 12.8 12.8 12.8z\" class=\"\"><\/path><\/svg><\/i> <img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"https:\/\/ngtrains.com\/blog\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=0 \/><\/p>\n<div class=\"pvc_clear\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Over one of my modelling benches I have an angle poise magnifier with built in lamp. It\u2019s a little unusual being a larger format than most with a larger lens and wider coverage lamp. It\u2019s a specialist crafters item and I think I bought it at a show. Can\u2019t be sure as its been there [&hellip;]<\/p>\n<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_2308\" class=\"pvc_stats all  \" data-element-id=\"2308\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 400H48V80c0-8.84-7.16-16-16-16H16C7.16 64 0 71.16 0 80v336c0 17.67 14.33 32 32 32h464c8.84 0 16-7.16 16-16v-16c0-8.84-7.16-16-16-16zm-387.2-48h22.4c6.4 0 12.8-6.4 12.8-12.8v-70.4c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v70.4c0 6.4 6.4 12.8 12.8 12.8z\" class=\"\"><\/path><\/svg><\/i> <img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"https:\/\/ngtrains.com\/blog\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=0 \/><\/p>\n<div class=\"pvc_clear\"><\/div>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-2308","post","type-post","status-publish","format-standard","hentry","category-commentary"],"a3_pvc":{"activated":true,"total_views":606,"today_views":0},"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/ngtrains.com\/blog\/wp-json\/wp\/v2\/posts\/2308","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ngtrains.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ngtrains.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ngtrains.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ngtrains.com\/blog\/wp-json\/wp\/v2\/comments?post=2308"}],"version-history":[{"count":5,"href":"https:\/\/ngtrains.com\/blog\/wp-json\/wp\/v2\/posts\/2308\/revisions"}],"predecessor-version":[{"id":2752,"href":"https:\/\/ngtrains.com\/blog\/wp-json\/wp\/v2\/posts\/2308\/revisions\/2752"}],"wp:attachment":[{"href":"https:\/\/ngtrains.com\/blog\/wp-json\/wp\/v2\/media?parent=2308"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ngtrains.com\/blog\/wp-json\/wp\/v2\/categories?post=2308"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ngtrains.com\/blog\/wp-json\/wp\/v2\/tags?post=2308"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}